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1. What kind of experience does H.J. Martin and Son, Inc.'s Floorcare Division have?
Our staff is familiar with all types of carpet and fabric types. We frequently care for the finest carpets, rugs and upholstery pieces known. Whether you have a natural or synthetic piece and regardless of the soiling conditions, you will receive a level of expertise that is second to none.
2. Are you well educated in the field of floor care?
Yes, we are certified by the IICRC (Institute of Inspection, Cleaning and Restoration Certification), the world's most recognized certification organization for carpet and upholstery cleaners. Leading carpet manufacturers recommend only firms certified by the IICRC.
3. Do you guarantee your work?
Far too often service companies are not willing to stand behind their work. Our guarantee to you is if you are not 100% satisfied with the cleaning service received by us, we will return to your location to correct the situation.
4. Is there a soapy residue that will remain in my carpet after cleaning?
No, with hot water extraction soap is not used. With the equipment we use the carpet will be left with a softer feel.
5. How long does it take to dry?
Carpets are usually dry in one hour.
6. Is there an odor?
No. Perfect for allergy sufferers.
7. My carpet does not appear dirty, so why should I have it professionally cleaned?
The hot water extraction process will help prevent your carpet from becoming noticeably dirty. Soiled fibers in your carpet further attract additional contaminants; however, the most important reason to have your carpet professionally cleaned every 18-24 months is to maintain the warranty that comes with most carpets. Keep all receipts of your professional carpet cleaning for documentation, as they are required for any warranty claims.
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